YPC FAQ's -- Canadian

Sep 05 2010

YPC Support Center » YPC Knowledgebase » YPC FAQ's -- Canadian

	YPC FAQ's -- Canadian

Solution Question: Where to I go to sign-up?
Answer: http://setup.yourpassionconsultant.com
The SELECT level is free, however, you must go to the setup page to sign up for your site.

Question: What does a website cost?
Answer: Select Level is an online business card and it is free to all consultants with the purchase a Passion Pak. It includes your email address/center, but does not have an online catalog or shopping cart. The Premium Level includes the shopping cart and many other features and effective August 1, 2007 is $24.95/month. The Elite Level adds the Traffic Rotations and is available to Team Managers and above only. It is also billed at $24.95/month.

Question: Where do I login to my site?
Answer: The login page is at http://www.yourpassionconsultant.com/plexum.php or the YPC tab on the PassionNet.
Enter your username (website) and your password. These were included in your Welcome Email Letter you receive when you signed up for the YPC site and are also the ones you selected during the setup process.

Question: I did not receive a Welcome Email. What do I do?
Answer: Several ISP (email providers) block auto-generated and/or “adult-content” emails. Some providers which currently do this are: AOL, peoplepc.com, sbcglobal.net, optonline.com, any “rr.com” as well as family-friendly providers. If you use one of these email addresses, you most likely will not receive a Welcome Email or any other auto-generated emails from the YPC system. You may also not receive emails from your customers or prospects.

If you did not receive the Welcome Email and do not remember your username or password you selected, go to www.ypcsupport.com and submit a Support Ticket. We will be able to manually reset your password and email it to. We recommend that you then begin to use the YPC email address to be sure you get emails from the corporate office and your customers. (YPC Support is not connected to the YPC therefore the first time you go there, you will need to register.)

Question: What is my website address?
Answer: Your website address is http://username.yourpassionconsultant.com You do not use the “www” in your site address. You may purchase a domain if you choose. We do not offer domain names.

Question: What is my email address?
Answer: Your email address is username@yourpassionconsultant.com

Question: How do I get paid for orders placed on my site?
Answer: Orders placed on your site through the shopping cart, are processed by you. Passion Parties does not charge the customer’s credit card or ship the order. The credit card number is verified for validity of its format only. You may use Passion Parties 3rd Party Credit Card Processing or establish your own Merchant Account. You are "paid" the same way you are paid for party orders.

Question: Where are my shopping cart orders?
Answer: Your orders can be found under SHOPPING CART link under the My Website link. An email is sent to your YPC email account by default. If you would like to change where the notification goes, submit a support ticket at YPC Support. Do not rely on email notices alone. Be sure to check your shopping cart for orders on a regular basis. Consultants need to process the orders in their Shopping Cart area. Passion Parties does not process these orders directly.

Question: What information is needed to set-up my Shopping Cart?
Answer:
• Your complete name
• Consultant ID#
• Username(website)
• Telephone number to be displayed
• Complete Address (street, city, state, zip code) to be displayed
• Sales Tax Rate (This is your sales tax rate. It will be charged on all orders from states which have sales tax.)
• Credit Cards you accept
• Your shipping charges. (flat rate, % of sales, sliding scale)
o Our default sliding scale is:
$0-$128.00 = $9.00
$128.01-$150 = $10.50
$150.01-$175 = $11.50
Over $175 = $12.50

You can also create your own sliding scale (in $). It may not have more than 7 pricing increments.You may not "mix" methods of calculating the shipping (such as combining a percentage with a dollar amount).

Question: Is my address and phone number required on the Shopping Cart?
Answer: Yes. As a business, your customers must be able to locate a physical mailing address to contact you. You may use a PO or Private Mail Box for this purpose. A telephone number is also required.

Question: How do I change the information on my Shopping Cart page? (NON-US UNIVERSAL THEME)
Answer: Information on the Shopping Cart is configured manual by Passion Parties. To make any changes to the Shopping Cart configuration, submit a Support Ticket at www.ypcsupport.com or email directly to support@ypcsupport.com

Question: How do I change the information displayed on my Contact Me page?
Answer: You can change your phone number and email address that are displayed on the Contact Me page by going to the My Account link. Then in the drop down menu go to My Profile >> Personal Information. To change the name displayed on the Contact Me page, go to the Success Story link on the My Profile page.

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Jun 07 2010 11:47 AM